7e7733 Privacy Policy

This Privacy Policy describes how 7e7733 ("we", "us", "our") — the operator of the online gaming and sports betting platform accessible at https://7e7733.app — collects, processes, stores, and protects the personal data of individuals ("you", "your") who access or use the 7e7733 platform in any capacity.

This policy applies to all personal data obtained through your use of the 7e7733 website, mobile-optimised web application, customer support channels (including live chat, email, and WhatsApp), and any other touchpoint through which you interact with 7e7733 as a Bangladesh-based player or visitor.

This Privacy Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 7e7733. In the event of any conflict between those documents and this Privacy Policy on a data-specific matter, this Privacy Policy shall take precedence.

7e7733 collects personal data across several categories, each of which is described in the table below. We collect only the minimum data required for each stated purpose.

Where 7e7733 processes special category data — such as KYC documents containing biometric identifiers — we apply enhanced security controls and use that data exclusively for the regulatory purpose for which it was submitted.

7e7733 collects personal data through the following channels and mechanisms:

• Direct submission at registration: When you create a 7e7733 Account, you provide identity, contact, and payment data directly through the registration form on the platform.
• KYC document uploads: During the identity verification process, you submit copies of government-issued documents and proof-of-address records directly to the 7e7733 verification portal.
• Transaction processing: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank/card method, the relevant financial identifiers are captured and stored against your Account.
• Platform activity: Your interactions with the 7e7733 platform — including games launched, bets placed, session duration, and feature usage — are automatically recorded in our secure back-end systems.
• Technical data collection: Standard web server logs and our own first-party analytics tools automatically capture technical data such as IP address, device type, and browser information each time you access the platform.
• Support interactions: When you contact 7e7733 via live chat, email, or WhatsApp, the content and metadata of those communications are retained for quality assurance, dispute resolution, and record-keeping purposes.
• Cookies and similar technologies: First-party cookies and session tokens are used to maintain your authenticated session, remember your preferences, and analyse aggregate platform usage. See Section 7 for full details.

7e7733 uses the personal data we hold about you for the following specific purposes. Each use is tied to a defined legal basis, which is set out in full in Section 5.

1. Account creation and management — to create your 7e7733 Account, authenticate your identity on login, manage your account settings, and maintain accurate records of your Balance in Bangladeshi Taka.
2. KYC and age verification — to verify that you are at least 18 years of age and that the identity you have provided matches the payment methods associated with your Account, in compliance with our responsible gaming obligations.
3. Payment processing — to initiate and complete deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and others), and to reconcile transaction records against your Account Balance.
4. Fraud and security monitoring — to detect and prevent unauthorised access to your Account, identify suspicious transaction patterns indicative of money laundering or fraud, and enforce our platform security policies.
5. Responsible gaming monitoring — to apply any deposit limits, loss limits, cooling-off periods, or self-exclusion arrangements you have activated, and to identify account activity patterns that may indicate problem gambling requiring proactive intervention by our support team.
6. Customer support — to respond to your enquiries, resolve disputes, process refund requests, and maintain a support history that allows our agents to assist you efficiently across all contact channels.
7. Platform improvement and analytics — to analyse aggregate, anonymised usage data to identify performance issues, improve game loading times, optimise the user interface, and develop new features that serve our Bangladesh player base.
8. Promotional communications — where you have given explicit consent, to send you relevant promotional offers, bonus notifications, tournament announcements, and platform updates via SMS, email, or in-platform notification.
9. Legal and regulatory compliance — to comply with applicable laws, respond to lawful requests from Bangladeshi authorities, enforce our Terms & Conditions, and exercise or defend legal claims arising from your use of the platform.

7e7733 processes your personal data on one or more of the following legal bases, depending on the specific purpose of each processing activity:

• Contractual necessity: Processing required to enter into or perform our contract with you — specifically, the Terms & Conditions you accepted upon registration. This covers account creation, payment processing, KYC verification, and the delivery of gaming services.
• Consent: Processing based on your freely given, specific, and informed agreement — in particular, sending marketing communications and storing optional preference data. You may withdraw your consent at any time by updating your Account notification settings or by contacting support.
• Legitimate interests: Processing that 7e7733 carries out in pursuit of legitimate business interests, provided those interests do not override your own rights and freedoms. This includes fraud prevention, platform security monitoring, aggregate analytics, and responsible gaming pattern detection.
• Legal obligation: Processing required to comply with applicable law — including anti-money laundering record-keeping, responding to lawful regulatory requests, and age-verification obligations applicable to operators of online gaming services.

Where consent is the legal basis for a specific processing activity, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

7e7733 does not sell your personal data. We share your data only with the categories of recipient described below, and only to the extent strictly necessary for the relevant purpose:

• Payment processors and mobile money operators: bKash, Nagad, Rocket, Upay, and bank partners receive the minimum financial data required to authenticate and complete your transaction. These providers operate their own privacy policies governing how they handle your data within their own systems.
• Identity verification partners: Third-party KYC service providers who perform document authenticity checks and liveness verification on our behalf, operating under strict data processing agreements with 7e7733.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios may receive your Account session token and anonymised player identifier to facilitate game loading and session management. These providers do not receive your name, contact details, or payment information.
• Customer support platform providers: The technology platforms we use to operate our live chat, email ticketing, and WhatsApp support channels may process your communication data as data processors operating under contractual data protection obligations.
• Fraud prevention and security services: Specialised third-party security tools that assist in detecting and blocking suspicious login activity, bot traffic, and fraudulent transaction patterns.
• Legal and regulatory authorities: Where required by applicable Bangladeshi law or by a valid court order, we may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities. We will notify you of such disclosures where we are legally permitted to do so.
• Professional advisers: Lawyers, accountants, auditors, and other professional advisers who are bound by confidentiality obligations and require access to data to provide services to 7e7733.

7e7733 uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your web browser. We use the following categories of cookie:

7e7733 does not use third-party advertising cookies or retargeting pixels. You will not see 7e7733 advertisements following you across other websites as a result of our cookie practices.

You can control cookie behaviour through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your 7e7733 Account. Disabling functional or analytics cookies will degrade certain personalisation features but will not prevent access to the core platform.

7e7733 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to satisfy an applicable legal retention obligation. The following retention periods apply as standard:

• Active Account data (identity, contact, financial, and account activity records): retained for the full duration of your Account and for a period of five (5) years following permanent Account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC documents (NID copies, passport scans, proof-of-address documents): retained for five (5) years following Account closure.
• Transaction records (deposit and withdrawal history): retained for seven (7) years following the date of the transaction, consistent with standard financial record-keeping requirements.
• Customer support communications (live chat transcripts, emails, WhatsApp records): retained for three (3) years from the date of the interaction.
• Technical and security logs (IP access logs, login timestamps, device fingerprints): retained for twelve (12) months from the date of generation, after which they are automatically purged or anonymised.
• Marketing preference records (consent logs): retained for the duration of your Account and for two (2) years following Account closure, to allow us to demonstrate consent compliance.

When a retention period expires, data is securely deleted or irreversibly anonymised using industry-standard methods. Anonymised, aggregate data that cannot be linked back to any individual may be retained indefinitely for statistical analysis purposes.

7e7733 implements a multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption at rest for all sensitive data fields, including KYC documents, payment method identifiers, and authentication credentials.
• Role-based access control (RBAC) ensuring that 7e7733 employees can access only the minimum data required for their specific role. Support agents, for example, cannot view full payment card numbers or KYC document images without an elevated permission that requires management authorisation.
• Two-factor authentication (2FA) enforced for all 7e7733 administrative and operational systems that contain player personal data.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems (IDS) monitoring network traffic for anomalous patterns indicative of a breach attempt, operating on a 24/7 basis.
• Incident response plan — in the event of a confirmed personal data breach, 7e7733 will notify affected players and, where required, the relevant authorities, within the timeframes prescribed by applicable law.

As a 7e7733 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Account Reference]".

• Right of Access: You may request a copy of all personal data we hold about you. We will provide a structured data export within ten (10) BST working days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it. Identity-related corrections will require supporting documentation.
• Right to Erasure: You may request deletion of your personal data. We will comply to the fullest extent possible, subject to any legal retention obligations that require us to maintain certain records for defined periods.
• Right to Restrict Processing: You may request that we limit our use of your personal data to storage only — for example, while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: You may object to our processing of your personal data where that processing is based on legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7e7733 will respond to all verified data rights requests within ten (10) BST working days. For complex requests, we may extend this period by a further ten (10) working days, in which case we will notify you of the extension and its reason within the initial ten-day window.

The 7e7733 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our KYC process, and any Account found to belong to an individual under 18 will be closed immediately.

If you are a parent or guardian and you believe that a minor in your care has registered a 7e7733 Account or submitted personal data to our platform, please contact us immediately at [email protected]. We will take prompt action to close the Account, delete the associated personal data to the extent permissible by law, and return any deposited funds to the funding payment method used.

The 7e7733 platform may contain references to, or contextual information about, third-party services such as payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, Spribe), and sports organisations (BPL, ICC, IPL). These third-party entities operate their own websites and privacy policies independently of 7e7733.

7e7733 has no control over the data practices of third parties and accepts no responsibility for the content, accuracy, or privacy compliance of any third-party website or service. We encourage you to review the privacy policy of any external service before providing them with your personal data.

This Privacy Policy applies exclusively to data processed by 7e7733 through the 7e7733 platform at https://7e7733.app and its associated support channels. It does not cover any data you provide directly to a third-party payment provider when completing a transaction through their own app or website interface.

7e7733 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via a prominent notice displayed on the platform and, where practicable, by email to the address associated with your Account.

The "Last Updated" date at the top of this document reflects the most recent revision. We recommend reviewing this page periodically to stay informed about how 7e7733 protects your personal data. Your continued use of the 7e7733 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes described therein.

If any update to this Privacy Policy materially affects the way we process data in a manner that requires fresh consent, we will seek that consent from you proactively before the new processing begins.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 10, or want to raise a concern about how 7e7733 handles your personal data, please reach out to our dedicated support team through any of the following channels:

• Live Chat: Available 24/7, 365 days a year, directly within the 7e7733 platform. Our privacy-trained support agents can handle most data enquiries in real time, with an average response time under 2 minutes.
• Email: [email protected] — please use the subject line "Privacy Request — [Your Account Reference]" so your enquiry is routed directly to our data team. Standard response time is within two (2) BST working days.
• WhatsApp: Available 9:00 AM – 11:00 PM BST daily for account-related privacy queries. Please note that WhatsApp is not suitable for transmitting sensitive documents — use our secure email channel for document-based requests.

When submitting a data rights request, please include your registered mobile number, your 7e7733 Account reference number, and a clear description of the right you wish to exercise. This helps us verify your identity and action your request as efficiently as possible.